Does your Netflix app close or restart whenever you try opening it on Roku? Are you wondering about the practical fixes? No worries! This guide doesn't only offer the reasons why your Netflix keeps crashing on Roku TV but also the solutions to resolve the problem quickly!
This week, I've encountered strange behavior on two different Roku TVs in two other states. In both cases, while watching a show, the app suddenly stops and goes back to the home screen. When resuming the show, it often would start playing a minute or two earlier in the episode than where it stopped. Also, the issue happens repeatedly, even after restarting the device. I've tested it on different internet sources, and that didn't make a difference.
Before I go the route of reinstalling apps or factory resetting, is anyone else experiencing something similar? This started about a week ago. It seems unlikely resetting will fix this GS as this is happening on more than one device in different locations. Thanks!
___from Reddit
Similar to the above Reddit user, many Roku TV users experience crashing issues while watching Netflix on their devices. As soon as they open the app, Netflix stops playing after a few minutes, freezes on the loading page, or brings a black screen. However, they couldn't find any workable solution.
Hence, this post provides the leading fixes to resolve Netflix's crashing issue on Roku. But before diving into the detailed solutions, let's figure out why Netflix keeps crashing on Roku TV!
Although several reasons exist why Netflix stops playing after a few minutes on a Roku device, here are some common ones to consider:
🧑🤝🧑For any other questions or further assistance, you can check this Reddit post about Netflix:
Netflix app crashing on Roku
byu/WildIris2021 innetflix
Now, it's time to resolve the Netflix keeps crashing on Roku TV error by following some feasible fixes. Let's begin!
Users often set the auto-play preview setting on Netflix to quickly play TV shows and movies. However, this can become an issue on the Roku TV. Follow the steps below to turn it off.
Since a quick reboot can solve various problems, try restarting your Roku device. Turn off the Roku device by detaching the power cord. After around one minute, plug it back in and press the Power button. Another way is to restart using the remote:
Internet connection is often why Netflix or other apps are not working on Roku. So always ensure your Roku device has a stable internet connection. Generally, you can reconnect the internet, restart the router, or change the Wi-Fi connection. But to overcome the issues on Roku:
Clearing the app cache and Roku cache files often resolves the temporary glitches and bugs in the apps and the system. Here is how to clear the cache on Roku TV:
Check if the Netflix is working. If not, follow the steps below for Netflix:
Try removing and reinstalling the Netflix channel if the issue isn't solved. Check the guide below on how to reset Netflix on Roku TV:
Another solution to Netflix crashing on Roku TV is to update your Roku. It will fix any issue caused by the outdated system version. To update:
If trying all the above solutions has not fixed the Netflix crashing problem, consider resetting your Roku device. However, it will restore your Roku to the factory defaults, so you will lose all your channels and configuration settings. To perform this task:
The last solution is to contact the technicians for personalized assistance. But for this purpose, you have to screen-record the issue on your computer with EaseUS RecExperts.
This free Netflix recorder provides various advanced features to record your session for troubleshooting purposes. It helps you record audio on a PC, microphone, and webcam to cover all the relevant information regarding the error you are experiencing.
You can also access the annotating capabilities to highlight the problem or any other important area to mention. It even allows taking a screenshot on a laptop if required. You can even export the recordings in the preferred format to share them with the support team effortlessly.
Download this software and start documenting the Netflix app issues on Roku!
Also, share this post with more people encountering the Netflix crashing on Roku TV issues!
🟣This article shows that Netflix may keep crashing on Roku TV due to the temporary app cache files, software outdating, poor internet connection, app bugs, etc.
🟣To fix this issue, you can try to turn off the Auto Play Preview setting, restart Roku, check your internet connection, delete the Roku Cache and App Cache, remove and add Netflix, update the Roku device, reset your Roku...
🟣If these fixes don't work, you can screen-record the issue with a screen recorder and ask technicians for help.
To force reset Netflix on Roku TV:
The sudden Netflix errors on your TV are often the result of the internet outage in your region or incorrect network settings. You can fix the router or check the network connection.
Whether or not Netflix is currently working in your area depends on the time you're trying to access the app. However, you can always check Netflix outages from its help center.
This post clarifies that you can fix Netflix's crashing problem on Roku TV with easy troubleshooting steps. However, if the issue isn't solved, you must contact the technicians using a high-quality screen recording using EaseUS RecExperts. It assists you in your recording and editing tasks.
Download this software now and capture a quick video of your Netflix error!
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