Does RingCentral Record Calls ✔️

Yes, it does. When an administrator activates an extension, RingCentral Automatic Call Recording captures all incoming and outgoing calls for an extension. In the Call Logs area of the Call Queue or Super Admin, you can find automatic incoming call recordings.

Restrictions on RingCentral Automatic Call Recordings

RingCentral's Automatic Call Recording feature is convenient because you can listen to incoming and outgoing call recordings online or download them to your PC. However, this feature also has several restrictions.

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Can You Record RingCentral Meetings without Automatic Call Recording🔥

Since Automatic Call Recording is only accessible to RingCentral Advanced and Ultra users, Core users cannot enjoy this feature. In this scenario, can you record RingCentral meetings without Automatic Call Recording?

The answer is YES. Powerful third-party screen recorders like EaseUS RecExperts can help you record RingCentral calls or meetings with a webcam, system sound, and/or a microphone. Before recording, you can enable the microphone noise reduction feature to reduce the background noise. After recording, you can also trim or edit your captured RingCentral audio/video recordings.

Key features of EaseUS RecExperts:

• Only record RingCentral or online meetings' audio (system audio and/or voice).
• Record RingCentral, Zoom, Teams, or other online meetings with its screen and internal and external audio.
• Offer full-screen recording, selected region recording, schedule recording, etc.
• Provide audio/video to text transcription like transcribing Zoom meetings, audio/video file import, audio/video editing, audio extraction from videos, etc.

Step 1. Install and launch EaseUS RecExperts on your devices. Choose the "Full Screen"  recording mode or select the recording area in the "Region" mode.

Step 2. Choose to record the system sound, microphone sound or none by clicking on the according buttons. Start the video call with your friends. When it's time to start recording, click on the red "REC" button to begin.

Step 3. To pause the recording, you can click on the white double vertical bar or press "F10" on your keyboard. To end the recording, click on the red square sign or press "F9".

Step 4. After recording, you can view the recorded videos in the pop-up recording list. You can also make simple changes to the recodings here.

Besides meetings, EaseUS RecExperts is also a good helper for recording streaming platforms. Let's take YouTube as an example. You can utilize it to record YouTube audio or screen record YouTube videos with sound.

Capture RingCentral Calls via RingCentral Directly

Besides Automatic Call Recording, On-demand Call Recording is also feasible, as it can manually record RingCentral calls at any time by pressing a button. Callers will receive a notification when the recording begins and ends. Administrators can even modify the messages that callers get.

Please refer to the corresponding steps to record the Announcement with a computer micro or phone.

Steps to record Announcement using Computer Microphone:

Step 1. Click the Computer Microphone tab > Allow it to use your micro.

Step 2. Click Record > speak to your micro to record your greeting > click Stop.

Step 3. Click Play to review your captured recording.

Step 4. If there's no problem, click Upload beside the Record button to upload your recordings > click Done > Save.

If you intend to import your audio files, please click Importing > select Browse > locate your uploaded .wav or mp3 audio file > click Open to choose and upload the audio file > click Done > Save it.

Steps to record Announcement using phones:

Step 1. Click the Phone tab > under Call me at tab, type the phone number you want to use to record the announcement.

Step 2. Click Call Now > click Done > Save this RingCentral Call recording.

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Conclusion

Does RingCentral record calls? Yes, it does. However, only RingCentral Advanced and Ultra users can automatically record RingCentral incoming calls. Suppose you don't want to be restricted by the limitations of RingCentral's Automatic Call Recording feature. In that case, there'll be no better way than utilizing powerful audio or video recording software like EaseUS RecExperts.

FAQs about RingCentral & RingCentral Automatic Call Recording

This section lists several relevant tips about RingCentral & RingCentral Automatic Call Recording.

1. Is the automatic call recording feature available for all types of account?

No, it isn't. Automatic Call Recording is only accessible for Advanced and Ultra plan subscribers.

2. Does this feature work on mobile phones?

Of course, it does. Outbound and inbound VoIP call recordings, as well as call forwarding to mobile phones, are supported.

3. Can I turn on automatic recordings for call queues?

Yes, you can. Nevertheless, it is only available for incoming calls.

4. How to configure your meetings settings?

Here are the steps: Log in to your RingCentral online account > go to Settings > click Meetings > configure Meetings features on your Meetings settings page.

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