Dialpad Alternatives: Choose the Most Valuable One

Are you looking for some efficient Dialpad alternatives? If yes, this comprehensive post can assist you. Let's delve into detailed analyses of top competitors like RingCentral, 8x8, Fuze, and more, including price, pros, cons, and product reviews. Continue reading to make an informed decision for your communication needs.

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Melissa Lee

Updated on Dec 07, 2023

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Since communication is the key in today's fast-paced world, having a reliable and efficient phone system can make a significant difference for business and personal use. Dialpad is one of the prominent cloud-based communication channels. But what if Dialpad does not fit all your needs?

Fret not; this article helps you explore some valuable Dialpad alternatives with their features, prices, reviews, pros, and cons. You will also learn about recording Dialpad without any hassle. Let's start by understanding what Dialpad is.

What is Dialpad?

Dialpad is a versatile solution for business communications, delivering services like Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). It encompasses various features, including video conferencing, voice calling, and instant messaging. Renowned for its AI-enhanced capabilities, this app provides instant transcription in real-time and improves call clarity.

It helps team members streamline workflows and enhance productivity by integrating various Android and iPhone business tools. However, every business has unique needs, and sometimes looking for alternatives becomes necessary.

Do share this worth-reading post with others looking for the best Dialpad alternatives!

 

Selected Dialpad Alternatives

After understanding what Dialpad is, let's explore carefully selected alternatives that better align with your specific communication needs.

1. RingCentral

Price: Core ($20/mon), Advanced ($25/mon), Ultra ($35/mon)

RingCentral is a dynamic cloud-based communication solution for iOS and Android users. It offers high-definition voice calls and video conferencing capabilities. You can access video conferences with up to 100 and 200 participants.

It lets Canada and US residents enjoy free phone calls and text service. Some of its unique features include local or toll-free numbers, voicemail transcription, business texting, document sharing, IVR, and more.

RingCentral Mobile App

✅Pros:

  • Integrate with popular business applications
  • Boast security protocols for secure communications
  • Let you collaborate with team members via messaging

❌Cons:

  • Advanced features aren't available in the free mode
  • Often provide limited, incorrect, or delayed reporting
👨‍🎓User Review
Ringcentral hides prices and charges for minutes not used. They turn your virtual phone off even when you have paid. I will be reporting them to the FTC for fraud. As they need to be investigated by the Federal Communication Commission for deceptive practices. - From Trustpilot

2. 8×8

Price: Express ($15 per user per month), X2 ($24), X4 ($44), X6 ($85), X7 ($110), X8 ($140)

8x8 is one of the remarkable Dialpad alternatives providing "experience communications as a service" (XaaS). Its robust unified communications system offers unlimited calling, video meetings, chats, and a customer center.

It excels in its global reach, providing extensive international calling capabilities, a boon for businesses with a worldwide presence. Additionally, you can select from multimedia channels and phones to create what your users demand.

8x8 Business Phone System

✅Pros:

  • Offer a discount on annual billings
  • Facilitate seamless integration between components
  • Simplify navigation & operation with an intuitive interface

❌Cons:

  • Frequently changing models bring complexities for users
  • Require steep learning to customize VoIP solutions
👨‍🎓User Review
Overall, the service and support have been great. I would recommend the service to anyone looking for a new phone system. - From Gartner

3. Fuze

Price: Meetings ($15 per user per month), Calling ($25), Pro ($35), International ($45), Unlimited Global ($65)

Fuze is one of the dynamic communication channels to revolutionize the way businesses connect and collaborate. It provides a smooth integration of voice, video, messaging, and content sharing with cutting-edge technology.

You must not worry about security because all conversations are protected with the highest encryption and compliance standards. It is an ideal choice for small businesses to large enterprises, enabling them to customize their communication capabilities.

Fuze Voice Calling

✅Pros:

  • Easy to operate for users with all skill levels
  • Offer call recording and parking feature
  • Enhance productivity by fostering collaboration

❌Cons:

  • Voice calling isn't good for enhanced connectivity
  • It does not provide a contact center system
👨‍🎓User Review
Fuze is an excellent VOIP alternative. Its mobile application is also practical, especially when you are away from your machine. This helped us not to miss any important calls. - From TrustRadius

4. Vonage

Price: Mobile ($13.99 per month), Premium ($20.99), Advanced ($27.99)

Vonage emerges as a comprehensive cloud-based UCaas solution, working over Voice over Internet Protocol (VoIP) technology, enabling crystal-clear voice calls. Its standout feature is the advanced API integration, allowing businesses to incorporate communication functionalities into their existing software and workflows.

This integration empowers companies to enhance customer engagement and streamline internal communication processes. You will find a blend of innovation, flexibility, and security in this tool.

Vonage Dialpad Alternatives

✅Pros:

  • Support desktop, laptop, and mobile devices
  • Key integration with Salesforce and Microsoft Teams
  • Provide access to personalize CPaas options

❌Cons:

  • The products are developer-focused through APIs
  • New to the unified communications solutions
👨‍🎓User Review
Vonage's feature-rich offerings scale from small businesses all the way to enterprises, and its robust marketplace lets you add even more capabilities. A few design flaws and potentially high costs are the only downsides. - From PCMag

5. Broadvoice

Price: Metered ($10/ month per user), Standard ($18), Pro ($23)

If you are looking for a phone system featuring advanced call routing, virtual voicemail, and customizable auto-attendants, BroadVoice is the ultimate solution. It lets you call from your device with the work number through the B-hive mobile app.

You can check fax & virtual voicemail and initiate video calls, chats, and texts from a single window. It even offers a phone app to manage communication anywhere.

Broadvoice Communication Channels

✅Pros:

  • Let you access personal and business phone settings
  • Provide video call recording and screen & file sharing
  • Offer CCaas and UCaas solutions for small & mid businesses

❌Cons:

  • The interface requires to be a little better and more appealing
  • It's difficult to save the recorded messages on voicemail
👨‍🎓User Review
Very well suited for customer communication and internal communication between employees, especially if customers have different geographic locations. - From TrustRadius

6. Nextiva

Price: Essential ($17.39/user per month), Professional ($20.74), Enterprise ($27.44)

Nextiva is one of the fantastic Dialpad alternatives, providing a cloud phone system and call center solutions for small and medium businesses. You can effortlessly make calls and chats with team members.

It offers unlimited phone calls and video calls with desktop & mobile apps in Canada and the US. In addition, you can enjoy its omnichannel support across channels like phone, emails, video calls, web chat, and social media.

Nextiva Dialpad Alternatives

✅Pros:

  • Provide internet fax and toll free numbers
  • Integrate with Google Contacts and Outlook
  • Offer call recording and voicemail transcriptions

❌Cons:

  • Provide fewer AI options than Dialpad
  • It doesn't integrate with Apple Business Chat
👨‍🎓User Review
Nextiva's software delivered on its claims of providing powerful VoIP software that's easy to install and use. The video and audio were clear and of high quality. Additionally, we could access and customize phone system features for call flow, auto attendant, and more. - From Forbes

7. OpenPhone

Price: Starter ($15/user per month), Business ($23), Enterprise (Contact Sales)

If you are looking for an easy-to-use Dialpad alternative without needing a VoIP desk phone, OpenPhone should be your way to go as a lightweight option. Managing contacts, texts, and phone calls from a single app has become easier.

You can also enjoy a custom phone book. It can be used as a collaborative communication platform, as setting up shared numbers with teams is feasible.

OpenPhone Business Phone System

✅Pros:

  • Best for small businesses or startups
  • Accessible on all browsers, Desktop, Android, and iOS
  • Assign the same number to unlimited team members

❌Cons:

  • It does not provide a contact center option
  • Integrate only with HubSpot CRM and Salesforce
👨‍🎓User Review
OpenPhone is well suited for small businesses where team members need a simple-to-use yet robust telephonic system. - From TrustRadius

8. GoTo Connect

Price: Basic (Starting from $27/user per month), Standard (Starting from $32)

GoTo Connect is an all-in-one business phone system offering impressive capabilities, including voice calls, video meetings, admin controls, and integrations. It hosts a UCaaS suite like phone calls, chats, and meetings.

You can launch meetings without switching apps and schedule your next meeting at the preferred time. It supports 25 webcams and up to 250 participants to share your screen in real time.

GoTo Connect Voice Calling

✅Pros:

  • Compatible with 180+ desk phone models
  • Offer GoTo Connect web and desktop apps
  • Support direct routing options for MS Teams

❌Cons:

  • The pricing is inconsistent between GBP and USD
  • Need improvements in the call center environment
👨‍🎓User Review
Goto Is an easy-to-use service for high-frequency customer support applications. It has all the features required for any communication need integrated into one easy-to-use package. - From G2

9. Zoom One

Price: Zoom One Pro ($14.99 per month per user), Zoom One Business ($199), Zoom One Business Plus ($250)

Zoom One has transformed from a simple video conferencing to a complete communication channel. You will find it a business friendly collaboration app as it integrates with platforms like Google Workspace and Microsoft Office.

In addition, you can enjoy its AI companion that presents near real-time conference transcription and translation. It is designed to streamline and improve how people communicate and collaborate effectively.

Zoom One Business Communications

✅Pros:

  • Easy to operate with end-to-end encryption
  • Provide you with an AI-powered assistant
  • Turn the interface into the contact center console

❌Cons:

  • It may not integrate well with some third-party software
  • A little difficult to find settings in its web interface
👨‍🎓User Review
Zoom One's impressive transformation from a simple video conferencing app to a full communication hub makes it a robust, business-friendly collaboration tool. - From PCMag

10. Star2Star

Price: Start from $19.99 per month and excess charges $0.046 per minute

Star2Star is a cooperative, cloud-based unified communications provider helping you manage voice calls, videos, and messages among team members for companies of all sizes and scopes. You will get access to the recording, screen sharing, and live transcription features.

It even provides seamless integration with popular apps. Likewise, it ensures 99.9% uptime and compliance with respective industry standards.

Star2Star Communication Channels

✅Pros:

  • Offer call routing, conference calling, and voicemails
  • Let businesses enjoy a high degree of flexibility
  • Provide scalable solutions with changing business needs

❌Cons:

  • Steep learning curve for the new users
  • Offer no support to "TEXT-TO-911"
👨‍🎓User Review
Compared to competitive solutions, Star2Star is very cost effective solution that still offers key UCaaS functionality and does it well. - From G2

Bonus tip. Record Dialpad Video Call with One Click

For those who need to record a Dialpad video call in a snap, EaseUS RecExperts is a comprehensive solution. Its intuitive interface and easy operation flow make it the best choice for recording audio and video calls on Windows and Mac. You can capture online video content, such as conversations, lectures, conferences, etc.

Choosing the desired screen area with webcam, microphone voice, and system sound is in your control. In addition, it lets you export your recordings quickly and effortlessly to popular formats, i.e., AAC, MP3, FLAC, etc. Using its schedule recording feature, you can save time by setting a time to start and end your video recordings.

EaseUS RecExperts Interface

Features

  • It is an easy-to-use VoIP call-recording software
  • Help you effortlessly record your screen, camera, and voice
  • Let you customize volume, bitrate, sampling rate, and more
  • Provide a range of editing tools with a default media player

Click this download button below to get this recording software and capture your Dialpad video call.

Dialpad Alternatives FAQs

After examining multiple Dialpad alternatives, below are some frequently asked questions to clarify any uncertainties further.

1. Is there a free version of Dialpad?

Yes, Dialpad offers a free version called Dialpad Talk Free. It is a basic plan for smaller teams or personal use, providing essential VoIP features. However, its functionalities are limited compared to the paid versions.

2. Is Dialpad a good service?

Dialpad is generally considered a good service, especially for businesses seeking a versatile, cloud-based communication solution. Its integration with AI for voice recognition and transcription and seamless integration with other business tools make it a popular choice among users.

3. Is Dialpad a VoIP system?

Yes, Dialpad is a VoIP (Voice over Internet Protocol) system offering a cloud-based communications platform to make voice calls and video conferencing for businesses. Its key features include AI-powered call transcriptions, integration with various business applications, and advanced analytics.

4. Why use Dialpad?

Dialpad is favored for its robust feature set, including voice and video calling, messaging, AI-powered transcriptions, and easy integration with popular business applications. It's a good choice for businesses seeking a flexible, scalable, and user-friendly communication platform that supports remote and hybrid work environments.

Conclusion

Although Dialpad offers a comprehensive suite of communication tools, there are numerous alternatives, each with unique features and pricing structures. Since the right communication tool can make all the difference in your business or personal interactions, choose wisely!

However, if you are a Dialpad user but need to record video or audio calls with one click, EaseUS RecExperts is a versatile solution for Windows and Mac users. This software produces the best voice quality because of its AI noise remover.

Download this software today to improve your communication experience.

EaseUS RecExperts

One-click to capture anything on screen!

No Time Limit, No watermark

Start Recording

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